Terms & conditions

1. What we agree on

1. When we work together, we keep things clear. You’re the client, we’re the supplier. Simple.
2. If we need to adjust something, we’ll do that in writing (email works fine). Your terms don’t apply unless we both agree in writing.
3. We may update these terms. If we do, you’ll get notified. A month later, the new terms will apply.
4. If there’s ever a conflict in translation, the Dutch version takes precedence.

2. Working together

1. Our quotes are valid for 30 days. We’ll start once we have your confirmation. If you let us start earlier, the latest quote applies.
2. Extra work not in the original quote? That’s considered additional and will be billed separately.
3. We choose the approach and team. If we’ve proposed specific people, we’ll try to stick to that, but can’t always guarantee it. We’ll ensure equivalent quality
4. Timelines are estimates, not promises. But we’ll keep you in the loop.
5. Confidential info stays between us. But feel free to give us a shout-out.
6. We might involve third parties, but we’ll stay responsible.
7. Delays caused on your end, like late input or unclear feedback, may incur extra costs.
8. Cancellation after confirmation? Not allowed. If you do cancel, we’ll invoice the full amount.
9. Rescheduling or cancelling planned work? These fees apply:
   a. Within 10 working days: 100%
   b. Between 10–15 working days: 50%
10. No activity from your side for 12 months? We consider that a cancellation and will invoice the full project.
11. Hiring our people during or within a year after a project? Not without a written agreement, which may include a compensation.

3. Personal data

1. If your data is needed for the project, we’ll sign a separate data processing agreement as per GDPR. We’re the processor, you’re the controller.

4. Intellectual property

1. Unless otherwise agreed, all creative work stays ours. You get a non-exclusive, non-transferable right to use the work for its intended purpose.
2. You can’t change, share, or use it commercially without our written approval.

5. Money talk

1. All prices are in euros, excluding VAT. We invoice monthly after delivery.
2. Additional work or costs will always be discussed and included in the final invoice with your approval.
3. We may adjust our rates annually on January 1st, based on the CBS price index + up to 15%.
4. Pay our invoices within 30 days. Disagree? Let us know in writing within that same timeframe.
5. Late payment? We’ll charge statutory interest and collection costs.
6. Discounts based on volume but you don’t reach it? We’ll invoice the difference.
7. If someone on our team gets a promotion and a new rate, we’ll inform you first — or we can find a suitable replacement.

6. Liability and disputes

1. If we stick to the deal and you don’t, we still invoice as agreed.
2. If either of us goes bankrupt, the other can end the contract without penalty.
3. We’re only liable for direct damages caused by our actions — not for lost profits or revenue.
4. Termination due to default is only valid after a written notice with a reasonable fix period. Work already delivered stays billed.
5. You can hold us liable for up to 6 months after project completion. And yes, we’re insured.
6. If things really don’t work out, we’ll let the court in Utrecht decide.

7. Force majeur

1. Sometimes, life gets in the way. If something outside of our control keeps us from delivering, we’re not held accountable. Think strikes, pandemics, etc.
2. If it lasts more than two months, either party can end the contract without owing damages.
3. If part of the work was delivered, we’ll invoice that separately as if it were a standalone agreement.

Last updated: 12-05-2025